Brighton School of Business and Management Student Newsletter September 2010
Contributions from you, our students, are very welcome if you have information, advice, website links, or ideas, that may be of help to other students, please send them to us.
Good News!-The results of the June 2010 Certificate and Diploma examinations of the CQI Chartered Quality Institute were published in late August.
These qualifications are amongst the most prestigious in the world of Quality Management.
95% of our students, taking a variety of papers, in locations around the world, were successful the majority receiving an overall Merit and one awarded a rare Distinction.
Without apology, here is more on how to plan for and manage personal and professional development. As the world struggles with the after-effects of the recession, showing evidence of having relevant qualifications and current knowledge and understanding is now essential. Here are some articles and advice on how to manage this critical activity.
There are many hundreds of thousands of articles on personal and professional development, but here are a few that our Management tutor team felt would be of interest
Personal & Career Development Tip of the Month
No woman or man is an island, entire of themselves ….. with apologies to John Donne!
Studying is by default a potentially solitary activity, but overwhelming evidence shows that when studying and working at the same time, study will be more enjoyable and you are more likely to complete the course, when you inform and involve others.
Partners and family should, ideally, be involved in early discussions and decisions about your personal development plans, and definitely help you schedule your study time so that you aren’t alienating them by studying at inappropriate times.
Friends and colleagues should be, appropriately, aware of your studies and your objectives, and some may be able to contribute to your thinking about the areas that you are studying.
With a supportive, understanding, network around you, you are much more likely to finish your course, achieve the qualification, and make use of it effectively.
For advice on this, try some of our Study Advice links, such as those shown on the left, and also talk with your Personal Tutor.
Marketing Yourself Successfully
This article is designed to provide advice and guidance on strategies and tactics that will make you more attractive to current and potential employers or to customers and clients if an entrepreneurial route is being taken.
The Need to be Seen as Marketable
Around the world the market for skilled people, for professionals, for generalists and specialists, is increasing exponentially. Ironically, at the same time the market is demanding only specific skills, knowledge, understanding, experience and qualifications, and these are often not the traditionally known ones.
Remaining marketable in such fast changing and demanding times is now essential if an individual is to continue to be successful in their work. It is not enough to have traditional skill sets, nor rely on qualifications which have been superseded by more modern versions or completely replaced.
To remain marketable it is essential to continuously, appropriately, and visibly, update your qualifications, skills, knowledge, and understanding.
Additionally, in many business sectors you will need to demonstrate that your experiences are also current, varied, and relevant.
The Marketing Concept
Successful providers of goods or services adopt what is known as the Marketing Concept. This, in essence, is the producing or selling organisation focusing primarily on identifying the needs and wants of the customer, rather than the operational capabilities of the organisation.
This customer driven approach ensures that the organisation is aware of current and likely future customer needs and enables it to provide products that it knows certain customers will purchase.
Of course, other factors, such as competitor activity and background changes in the marketplace, are very important, and will be factored in to the strategies.
It is this approach that must be taken by the individual seeking to be successful in their careers.
Applying The Marketing Concept
To remain marketable, to be successful in finding new opportunities, to make good progress in whatever field you have chosen, you will need to adopt the marketing concept to yourself.
This means researching what your customers or clients want.
If you are intent on staying within your current organisation, you must research and establish what are their current, but more importantly, future people needs – what skills, experience, expertise, qualifications, are they seeking from their key people.
To highlight the importance of this, consider what an external applicant, applying for a post in your organisation, would do – research the needs of the position and the organisation and present themselves in a way which matches those needs as closely as possible.
If you are planning to change organisations, or sectors, or to set up a business, the same applies – you must identify the current and future needs of your chosen target. If you do not, then it is highly likely that your profile will not meet their needs.
Researching Your Target Market
This is the most essential first step. You will need to consider which markets you are targeting, which customers. In other words, which business sectors and which organisations, or which clients and customers if you are setting up a business. This is not an easy task but it is critical that you do this well. If you are planning to remain employed then much information is readily available, directly from organisations and from business sector trade organisations, indirectly from sector reports, educational research, educational institutions who provide sector or profession specific courses, educational departments of professional associations, marketing companies, government departments.
The danger is that many of these information providers may themselves not be up to date with the latest developments and trends, so you will need to cross-check most information. If you are planning to set up a business, then you will need to carry out market research on your potential customers or clients.
Armed with information on the current and forecast condition and the current and future people or services needs, of your target markets, you can then move on to the next step.
Identifying Your Current Attributes
The essential second step is to carry out an analysis of your current skills, experience, qualifications, and ongoing development activities. The best and most simple tool to do this with is the SWOT analysis: identifying your strengths and weaknesses and then the opportunities available to you and the threats that face you.
You can do this alone, but it is much better to seek help from others, such as a coach, mentor, human resource specialist, line manager, or friend who can give advice and support objectively.
When you have identified your strengths consider how these can be enhanced.
When you have identified your weakness (in relation to your target customer’s needs) you should plan how to reduce or eliminate them. In both areas, this will probably mean taking on personal and-or professional development activities, which we will discuss below.
Opportunities will need to be assessed in two stages: firstly those available to you now, given your current profile, and secondly those that will be available to you after you have made yourself more marketable, by enhancing your strengths and taking positive action to eliminate or reduce your weaknesses.
Threats are also best assessed in two stages: firstly those currently facing you, and secondly those that are likely to arise in the future. As you can see, identifying your current attributes is a major task, but one that is highly valuable and essential if you are to move forward successfully.
Identifying Transferable Attributes
As we are illustrating in this article, your most valuable transferable skill may well be that of being willing to continuously develop yourself. That aside, there are other attributes that will be highly valuable. Whether you are considering moving into another business sector, or setting up your own business, then in the process of carrying out the SWOT analysis, you should add a category where you can list your current transferable skills. These are skills, experience, qualifications, knowledge, that you already possess and which will be valuable in your new work situation. These attributes can range through the hard to the soft, and can include contacts, experiences, specialist expertise, passion for certain type of work, qualifications, internet skills, foreign languages, and so on.
Personal Development Activities
After you have completed the analysis of your targeted markets, and of your current skills, the next step is to draw up a development action plan that will fill identified gaps, enhance strengths, reduce or eliminate weaknesses, prepare you to take advantage of opportunities and equip you with the means to defend against threats.
Preparing a personal professional development plan is a major task and should not be taken lightly. Advice and guidance should be obtained from appropriate sources, even if this is simply to research current best practice, by using the internet and-or textbooks. Your plan should be designed to develop yourself in a way which results in your profile matching that of the target markets. It is unlikely that you will achieve a complete match in a short space of time, but you must start the journey with that in mind.
Considerable help is available, from professional associations, sector specific educational qualification providers, private business schools, public colleges and universities, and can be studied in distance learning, classroom, or on the job formats. Some development areas are widely useful, such as courses in general business and management, quality management, project management, and marketing, whilst other subjects can be highly useful if identified as a specific need, such as risk management, event management, financial awareness, strategic planning, and customer relationships. There are, of course, many more that could be essential development areas.
In addition to the necessary personal development activity, there are other avenues that should be explored. These include: networking, which is seen in some sectors as a valuable marketing tool for employed and for self-employed people; building a presence by publishing articles, in relevant journals or internet directories or publishing a weblog, or even writing and publishing a book on your business specialism; taking on public speaking; joining and participating in local branches of professional associations. These are but a few of the many ways of promoting yourself, which can be explored in more depth through research on the internet.
The message here is very simple. You must take action. Whatever your marketplace it will be highly competitive and highly demanding. You will need to be actively managing your participation, your self-marketing, in order to be amongst the successful participants.
There are some common pitfalls that can damage the process. The main danger areas are:
Allowing current workload to prevent you from taking the action described here. You will almost certainly never be less busy, it’s the way of the modern business world that the amount and the pace of change is continuously increasing, and this translates into workload;
You are tempted to focus on technical, operational skills, rather than broader, more conceptual skills, such as interpersonal skills, negotiation skills, or strategic approaches;
You become committed to a position because it was easy to obtain.
If you allow these factors to influence you, then it is unlikely that the attraction of the post will last, because:
· You limit your opportunities by trying to match your existing skills with opportunities
· You limit your opportunities by carrying out little or insufficient research
· You limit your opportunities by not looking beyond your current business sector
· You procrastinate and don’t take action
All of these are fatal mistakes. You must avoid them and take positive, realistic action, now.
Making yourself more marketable, more attractive, more credible, more interesting, is an essential skill in today’s highly competitive, complex, and fast-changing business world.
The need to show evidence of continuous personal and professional development is no longer expected of the few, or in certain professions only. It is now mandatory in all business sectors, and in all organisations, be they private or public, commercial or non-profit making.
The most successful individuals embrace this requirement and add it to the range of skills that they equip themselves with, and then develop it with passion and commitment.
To make yourself more marketable you have to take that task very seriously, and commit appropriate effort and energy to it. If you can also add passion for continuous development and learning, the rewards will be considerable.
An article from the Tutor Team at BSBM
Breaking Through Your Own Glass Ceiling
Reaching for the Top with Everyday Tools
Do you feel that you’ve gone as far as you can with your current employer? Despite knowing that you have much more potential, is there a limit for “people like you” in your organisation?
If so, you’ve hit what’s known as the “glass ceiling.” This is the point at which you can clearly see the next level of promotion – yet, despite your best effort, an invisible barrier seems to stop you from proceeding.
Traditionally, the glass ceiling was a concept applied to women and some minorities. It was very hard, if not impossible, for them to reach upper management positions. No matter how qualified or experienced, they simply were not given opportunities to further advance their careers.
Today, there are many more women and minorities in powerful positions. However, the glass ceiling is still very real. And it’s not always limited to gender or race.
Have you been pushed up against a glass ceiling? This can happen for many different reasons. Are you too much the champion of change? Do you have difficulty communicating your ideas? Are you quieter and less outgoing than the people who get promotions?
Whatever the reason, you have a choice. You can accept your situation and be happy with looking up and not being able to touch what you see… or you can smash the glass with purpose and determination.
If you do, indeed, want to break through that glass, here are some steps to take.
Identify the Key Competencies within Your Organisation
Key competencies are the common skills and attributes of the people in your company’s upper levels. These skills are often tied closely to the organisation’s culture and vision.
Companies that value innovation and strive to be leaders will probably promote individuals who are outgoing, risk takers, and not afraid to “tell it like it is.” However, if you work for a conservative company (such as a publicly owned utility) chances are that the top managers are analytical thinkers, with a reputation for avoiding risk and making careful decisions.
Ask yourself these questions:
· What are the values of your organisation?
· What behaviours does your company value and reward?
· What type of person is promoted?
Understand what sets your company and its leaders apart. This is the first step toward discovering how to position yourself for a top leadership role.
Set Objectives to Align Your Competencies with Top Management
Once you know your target, set goals to get there. You’re responsible for determining your own career direction. Be proactive and go after what you want, because it probably won’t be handed to you.
Do the following:
· Let your boss know that you want to work toward a higher-level position.
· Ask your boss what skill areas you need to develop.
· Work together with your boss to set goals and objectives, then monitor and measure your performance.
· Remember to concentrate on areas of your performance that you can improve. Don’t set a goal to achieve a certain position by a certain time.
This can be discouraging if it doesn’t happen. For example, set a goal to consistently demonstrate assertive and clear communication. If you achieve that goal, no matter what job title you have, you’ve succeeded! See Personal Goal Setting for more ideas on how to define motivating goals.
Build Your Network
You should also build relationships with other people in your organisation. You never know who may be in a position to help you or provide you with valuable information.
It’s important to network in all areas and levels of your company. Many people tend to think it’s best to make friends at the top. However, to be effective and actually make it to the top, you’ll need the support of colleagues at other levels as well.
Try these tips:
· Reach out to new people on a regular basis.
· Get involved with cross-functional teams.
· Expand your professional network outside of your organisation. If you can’t break the glass ceiling in your company, you may have to look elsewhere for opportunities.
Use the climate in your organisation to your advantage. While “politicking” is often seen as negative, you can help your career by understanding and using the political networks in your company.
Find a Mentor
Having a mentor is a powerful way to break through the glass ceiling. The barriers that you face have likely been there for a long time. Past practices, biases and stereotypes, and old ideas are often long established at the top of many organisations.
Is upper management reluctant to work with certain types of individuals? Do they exclude certain people from important communications? A mentor can help you learn how to get connected to the information and people who can help you. A mentor can also be a great source of ideas for your professional development and growth.
Ask yourself these questions:
· Is there someone in upper management you can approach to help you?
· Will your boss be able to provide mentoring support?
· Are there people with strong political power who can offer you assistance?
Build Your Reputation
Ultimately, the way to get ahead is to get noticed. You want people to see your competence, leadership abilities, communication skills, technical knowledge, and any other competencies that are typical of people at the top.
Develop your skills and network with people so that your name becomes associated with top management potential. To do this, you need to build a reputation as the kind of person who fits the description of top management. Visibility is very important. Remember, while you can see up, those at the top can see down. Make sure that what they see is you!
Follow these guidelines:
· Seek high-profile projects.
· Speak up and contribute in meetings.
· Share ideas with peers as well as people in higher positions.
· Identify places where your reputation is not what you want it to be, and develop plans to change them.
Know Your Rights
Finally, watch for discriminatory behaviour. Sometimes biases and stereotyping can cross the line into discrimination. It’s unfortunate for both you and your organisation when situations like this occur.
Don’t just accept frustration and failure. Know that you’re doing everything right, and arm yourself with a good understanding of your rights regarding official company policies and local laws.
To get ahead and reach the leadership level you want, you need to champion and market yourself. That means proactively managing every step of your career. If you can’t seem to break through a glass ceiling, you might have to work harder than others.
We can’t all be exactly the type of upper management person our company wants. What we can do is develop the skills that the company values. Arm yourself with a development plan as well as the help of your boss, a strong network, and, hopefully, a mentor. You can then build and showcase the skills that will help you climb the corporate ladder. Push yourself beyond your comfort zone, and you may find new zones of opportunity.
Apply This to Your Life
If you’re frustrated with your career advancement, consider the following:
· Do you have a career plan in place? If you don’t, now is the time to make one!
· Does your boss, or anyone in your organisation, know what your goals are? Unless people know what you want, they may keep you in the same position and assume you’re happy there.
· Do you feel alone and unsupported in your career goals? If so, who can help you change that? We all need to make our own success, but most people don’t succeed all on their own. Ask for support and assistance – this is a sign of strength, not weakness.
· What areas for skill development have been pointed out to you in the past? Are you making improvements?
· Are you facing a glass ceiling? Recognising that the ceiling exists is the first step… the ceiling won’t be removed unless you do something about it. Apply some of the ideas in this article, and monitor your progress.
summarised from a http://www.mindtools.com advice article
Managing a Career Crisis Point
· Don’t Panic!
No matter how serious your situation might be now, or may be in the near future, there is positive action that you can take, many sources of advice and assistance, and many proven pathways to follow that will result in better times for you.
· Be Proactive!
The best approach to any problems that you might be having, or may have to deal with in the near future, is to be proactive. Don’t wait for things to happen to you – make things happen for you (look at the quote below on spontaneous combustion)
· Gather Information
Start gathering information – on current and forecast developments in your sector (see below), alternative jobs, courses and qualifications that you might take, plus general information about career and professional development planning. At the least, visit career and professional development websites and download articles and reports.
· Forecast the future in your business sector
Before you make any major decision about courses, qualifications, job or career changes, it is essential to look into the future, to gather information about the business sector (s) that you are staying in, or considering moving into, to understand what developments are under way, and to forecast how that sector will change in the future. With this information you will be able to make better decisions about your development.
If you don’t have a personal & career development plan, then you must prepare one. Even if you plan to not have a traditional career, but to become an entrepreneur, a roving project manager, a consultant, a freelance, you still need a plan. A flexible one, a challenging one, one that suits your particular needs, one that you feel happy with-but nevertheless, a plan!
· Take Advice
Don’t work on this in isolation. Talk with experts, specialists, if possible. If HR and Training specialists are not available in your workplace, or you are not working, try the local business groups, chambers of commerce, branches of your professional associations. If it’s advice on study activities, talk to your current tutor, and-or your local college or university.
· Talk with those close to you
Partners and family should, ideally, be involved in early discussions and decisions about your professional development plans.
· Keep your standards high
If you are currently studying – keep to the timetable, study and complete coursework to the highest level of quality that you are capable of. At work, take the same attitude – do your work to the best of your ability.
· Keep fit and healthy
No matter what level of health and fitness you have at the moment, try to keep as fit and healthy as you can. We are not recommending crash-diets, or drastic action to immediately give up any excesses, but we are recommending that you try hard to stay as fit and healthy as possible. If your body is in poor condition it will more difficult to stay motivated, and well enough, to achieve your objectives.
· Remember that you are not alone
Your team members, colleagues, staff at all levels, friends and family will be experiencing some difficulties too. If not at work, then at home, as they struggle with higher prices, other family members losing their jobs, and the uncertainty about their future. If you are a manager, take this into account as you deal with individuals and team behavior.
· Be realistic
We all agreed that taking positive proactive action is essential, but ……. be realistic. It is not sensible to try to change too many things at the same time. You may need to change jobs, or start a new course of study, but make sure the amount of change is manageable.
Think of the Elephant quote-the only way to eat an elephant is one small piece at a time!
· Continue to develop yourself
The business world – all sectors of it – now demands that every manager and specialist undertakes continuous professional development – continuously. Young or old, public sector or private sector, that expectation is now a permanent feature of the world of work.
In tough times, such as we are currently experiencing, it is even more critical to be able to demonstrate, show evidence, that you – you – are up to date, aware of the latest developments in your field, appropriately and currently qualified, and prepared to continue to do that.
Now is a good time to take advantage of that expectation – by continuing to develop, learn, add to your knowledge, update your qualifications, you will be able to present yourself as someone too valuable to lose, or too valuable not to employ!
An article from the Tutor Team at Brighton School of Business and Management Limited
Considering a Second Career
This checklist (from the CMI Checklist series) offers a framework within which the objectives and choices open to you in considering a second career can be identified. It is addressed to those who see themselves presented with an opportunity to choose a second career and to those who, for a variety of reasons, feel that pursuit of an earlier career is either impossible or undesirable.
A career is the job or profession that someone does for a period of their life, not necessarily with the same employer. Planning for a second career implies embarking on a course of action which will lead to the pursuit of a different job, profession or occupation for a significant number of years.
For some, the need – or opportunity – to choose a second career has always existed. Members of the armed forces, and of the police and fire services, for example, have always retired earlier than much of the population. Today, developments in the world of work – growth in the number of mergers taking place, downsizing, outsourcing and early retirement policies – have left more of us confronted with choices about how we spend the last ten or more years of our working lives.
Advantages of choosing a second career
· New interests and a new lease of life.
· New friends, colleagues and associates.
· Opportunities to test yourself against new challenges.
Disadvantages of choosing a second career
These depend on your temperament – do you have the energy, enthusiasm and commitment to ‘start again’, especially in your middle years?
1. Decide whether you are faced with a problem or an opportunity
Be clear about the circumstances in which you are even considering a second career. Decide whether you have a problem caused, for example, by redundancy or collapse of your existing business, or a short-term problem caused by personal conflict at work. Consider whether you have an opportunity which is the result of earlier than normal retirement (armed services, police or fire service) together with a pension which will provide you with a basic standard of living whatever the outcome of embarking on a second career. Recognise that a problem needs a solution but that perception of that solution as a second career may be wishful thinking. Recognise also that an opportunity needs a decision and that a decision requires assessment of information and facts.
2. Decide whether you need a second career or just another employer
You may feel disillusioned with your profession and with the market sector in which you work. Be clear, however, that this is not a good reason for seeking to change your career unless you are satisfied that you have some talent in other areas of activity. Ask yourself whether you are being realistic in attempting a drastic change. Consider whether your interests have changed, or whether your balance of skills has shifted, or whether you feel you need a new stimulus. Talk to colleagues and friends. Satisfy yourself that you really do want a career change rather than just a new job.
3. Decide on your objectives, motives and priorities
Decide whether your aim is to:
· enhance your income, be it from pension, investments or other sources
· provide yourself with an income which will provide you and your family with a living
· develop a completely new career with skills which you have not used before either with an employer or in a self-employed capacity
· contribute your skills and experience to the benefit of others
4. Consider the financial issues involved in choosing a second career
Calculate how much capital you have available for investment in a new career. Be realistic – you may decide to sell your house, but how quickly and at what price? Think about where you will live as an alternative. Be clear in your own mind about the consequences of a relocation.
Calculate how much you need to live on and consider carefully how much you are prepared to spend, invest or lose.
Consider the implications for your family’s welfare, your children’s education or other aspects of life which are personal and specific to your situation.
5. Think about training
Discover what training you will need for this second career. Find out how it can be obtained, who are the providers, how long it will take, how it may be funded and where it will take place. If it is in a location away from your present home, consider whether you are prepared to be away from your family for a significant period and if they will support you in this. Remember that to move your family to the place where the training will take place will take time, money and nervous energy. Reflect that soon after you have moved, a second move may be necessary to enable you to pursue your second career. Consider the implications for family life, education and a partner’s job or career. Remember too that some skills can be self-developed, without ‘training’.
6. Consider status
Reflect on your previous status and the power and influence you may have held. Ask yourself how willingly you would forgo these. Ask yourself if you would be prepared to start again at the bottom – or even the middle – of the hierarchy. Remember that you can discuss this question with whom you choose – or with no-one but yourself. You do not have to tell anyone that you couldn’t bear a loss of status and prestige but you must be prepared to recognise the fact.
7. Establish what you are good at
Consider what you think you are good at and reflect on your career so far. Does it show that, for example, you are good at problem solving, at your best in situations involving other people’s problems, or outstanding in crises? Compare what you are good at with what you may want to do. Consider vocational guidance but remember that it may cost money. Consult a Careers Advisory Service or Counsellor and find out if your local library, Training and Enterprise Council or Business Link can help. Again, ask close friends what they think you are good at – it is easy to over- or underestimate abilities.
8. Discover the demand for what you want to do
Be sure that there is a demand for what you want to do and that the demand exists in places to which you would – and could – happily relocate. Contact your local Job Centre to establish local levels of demand for particular skills, for example. At the same time, remember that you may not possess those skills yet.
9. Consider voluntary work
Voluntary work can provide great satisfaction. REACH is one example of an organisation which needs volunteers to help with social problems and to help the less well-off in a range of charitable activities. BESO seeks those able to offer help, in developing countries, by passing on their skills, by providing organisational support and by direct action in leading projects. Your local Council for Voluntary Organisations may be able to put you in touch with an organisation looking for particular skills.
10. Talk to other people
Talk to others who have taken the path that you are now considering. Try to find those who decided against seeking a second career and discover why they reached that decision. Talk to those who tried but did not succeed – what were the obstacles which they could not overcome? Recognise that they may not have failed because their choice of second career was bad but perhaps because of their own lack of the talent required.
adapted from a CMI Checkpoint checklist
It isn’t appropriate in this issue to focus on a single qualification, as there are many pathways that an individual can take. Our advice is to look at our portfolio, and that of other providers, and give serious consideration to studying for and obtaining a qualification in a subject area that has relevance to your current and near-future situation, but also one that will make your personal profile more substantial and more attractive.
For details of our portfolio, please visit:
Study Resources of the Month
As this issue is focused on Working Abroad-here are some recommendations related to that topic:
Fifty Lessons Writers – Managing Your Career
Harvard Business School Press
Leading and Managing Continuing Professional Development
Earley P and Bubb S – Paul Chapman Publications
Continuing Professional Development
Harrison R – Chartered Institute of Personnel and Development
On our website we now have a direct link to the Amazon Management Books section-to use this go to our Study Bookshops page.
Please see the links, above in the left hand column, for websites that contain valuable information, articles, reports, case studies, and reflections on Leadership.
Student Recommended Resources
“…. www.himss.org-focused on healthcare professionals, but the advice is generic – happy to pass this on to all your students…” -our thanks to Amit
“…know you’ve mentioned it before but … www.monster.com ….good section on career development ….” -our thanks to Kathloum
Quotes from the Gurus
“I am always doing that which I cannot do, in order that I may learn how to do it”-Picasso
“Use what talent you possess: the woods would be very silent if no birds sang there except those that sang best” -Henry Van Dyke
“No one lives long enough to learn everything they need to learn starting from scratch. To be successful, we absolutely, positively have to find people who have already paid the price to learn the things that we need to learn to achieve our goals.”-Brian Tracy
“Do not wait; the time will never be ‘just right.’ Start where you stand, and work with whatever tools you may have at your command, and better tools will be found as you go along.”
“As you climb the ladder of success, check occasionally to make sure it is leaning against the right wall”-Anonymous
Useful Study Links
information on the Investors in People staff development quality system
information, guidance, advice, on all things workplace related
advice, guidance, checklists on management and personal development
well established and respected personal development blog
advice, guidance, hints, tips, on career development
many sections on change management best practices
advice, guidance, articles, on change management issues
managing change issues discussed in depth in the Business and HR pages
many articles and essays, plus many links to related sites