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Brighton SBM Newsletter February 2015

Brighton SBM Newsletter – February 2015

乐中国新年快乐!Happy Chinese New Year!

New Year Cards

所有在BSBM良好祝愿 Best wishes from BSBM

Rugby Six Nations 2015 Guess The Score

Win an Ipad Air 2. During the run up to and throughout the Rugby Six Nations you will have opportunities to guess the score in various games. Any correct entries will be added to our Grand Draw after the Six nations has finished.  Good Luck everyone.

rugby ball flags

Win a £25 Amazon Voucher
Retweet/Follow and Share for a chance to win an Amazon Voucher
Enter here for a chance to win an Amazon £25 Voucher. The more actions you participate in, the more chances you will get to enter and win.


New Portfolio of Management Qualifications 

We are absolutely delighted to announce that we have been awarded Approved Centre status by the CMI Chartered Management Institute. Website:

We will be offering Management and Leadership qualifications at Levels 3, 4, 5, 6, and 7.

More information on the launch of these qualifications will follow in the March Newsletter.

New Tutors

We would like to welcome John Lovell and Michael Lewis as two new tutors to BSBM. John will be tutoring on the HNC / HND Hospitality & Tourism courses and Michael on the new CMI Management and Leadership qualifications. Both have profiles on the BSBM website and we hope they enjoy working with BSBM.

Interesting Event of the Month: Chinese New Year

Also known as the Chinese Spring Festival, and this year welcoming the Year of the Sheep (or Goat or Ram), the 2015 Chinese New Year starts on February 19th – China time zone.

We could write a million words about this event, as it has a 4,000 year old history, and there are many hundreds of varieties of activities practiced around the world, by the 1,400,000,000 Chinese living in China and 60,000,000 living in other countries around the world.

Variations include: in Taiwan there is the Yanshui Beehive Festival, in the USA the San Francisco New Year Flower Fair, in London’s Chinatown there will be traditional dragon dancing, and in Sydney Australia there will be a gigantic display of Terracotta Warrior Lanterns below the famous bridge.


Chinese New Year Market – Tainan City, Taiwan

Here’s a link to an interesting video about the history of the Chinese New Year:

Study Subject of the Month: Quality Management 

Quality Management is now an essential activity for every type and size of organisation, in the public and private sectors.

 quality management

Crosby’s Zero Defects

Crosby’s approach to quality is unambiguous. In his view, good, bad, high and low quality are meaningless concepts, and the meaning of quality is ‘conformance to requirements’. Non-conforming products are ones that management has failed to specify or control. The cost of non-conformance equals the cost of not doing it right first time, and not rooting out any defects in processes.

‘Zero defects’ does not mean that people never make mistakes, but that companies should not begin with ‘allowances’ or sub-standard targets with mistakes as an in-built expectation.
Crosby’s 14 steps to quality improvement
1. Ensure management is committed to quality

2.Create quality improvement teams

3. Adopt measurement processes to determine current quality

4. Calculate the cost of quality

5. Raise the awareness of quality among employees

6. Take corrective action

7. Establish a committee for zero defects

8. Develop supervisor / employee training

9. Hold zero defects day

10. Use goal setting to establish personal quality improvement targets

11. Error cause removal

12. Recognise efforts to improve quality

13. Create a quality council

14. Do it all again – quality improvement is ongoing

Here are some recommended sites related to Quality Management

Study Tips

Time Management is an important skill when you are trying to juggle home, work and studying. 

The Action Priority Matrix can help you prioritize you activities and time. It is a simple tool that helps you choose which activities to prioritize, delegate or remove.  This helps you make best use of your time.

The matrix has four quadrants:

  • Quick wins.
  • Major projects.
  • Fill ins.
  • Thankless tasks.


To use the matrix, make a list of your ongoing activities and goals. Score each task on impact and effort, using a 0 to 10 scale. Next, plot your activities on the matrix, and then prioritize, delegate, or drop activities appropriately.


The Action Priority Matrix

Quick Wins (High Impact, Low Effort)

Major Projects (High Impact, High Effort)

Fill Ins (Low Impact, Low Effort)

Thankless Tasks (Low Impact, High Effort)

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