Unit 9 Understand how to manage work activities to improve business performance

QCF Level 4

Credit value: 11 credits

Unit Aim

The aim of this unit is to provide learners with the understanding and skills to manage their activities in the business workplace to improve their effectiveness and efficiency.

Learning Outcome

1. Understand the importance of business processes in delivering outcomes based on business goals and objectives

Assessment Criteria

1.1 Analyse the effect of the mission, aims and objectives of an organisation on its structure and culture
1.2 Explain the methodology used to map processes to the organisations goals and objectives

Learning Outcome

2. Understand how work plans are developed

Assessment Criteria

2.1 Explain the importance of identifying and prioritising outcomes for work plans
2.2 Explain the purpose of agreeing SMART objectives that align people and other resources in an effective and efficient way
2.3 Evaluate the usefulness of techniques used to manage activities
2.4 Assess factors to be taken into account when allocating and agreeing work with team members
2.5 Explain how to produce a work plan which promotes goals and objectives

Learning Outcome

3. Understand how to monitor work plans and systems to improve organisational performance

Assessment Criteria

3.1 Assess the importance of implementing quality audit systems/practice to manage and monitor quality standards
3.2 Explain the importance of embedding a quality culture to improve organisational performance
3.3 Explain the importance of providing leadership and direction for own area of responsibility
3.4 Evaluate methods used to monitor progress and provide feedback to team members

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