Unit 8 Principles of Quality Management

QCF Level 4

Credit value: 4 credits

Unit Aim

The aim of this unit is to give learners an understanding of the importance of having good quality products, services and business practices.

Learning Outcome

1. Understand approaches to quality management

Assessment Criteria

1.1 Evaluate the concept, purpose and scope of quality management
1.2 Distinguish between quality management, quality control and quality assurance
1.3 Analyse the features of different approaches to quality management
1.4 Explain the benefits of adopting an holistic approach to quality management
1.5 Analyse the role of administrative systems in the effective management of quality

Learning Outcome

2. Understand the benefits of quality management

Assessment Criteria

2.1 Analyse the potential benefits to an organisation of effective quality management
2.2 Explain the relationship between quality management and customer satisfaction
2.3 Evaluate the impact of quality management on continuous improvement

Learning Outcome

3. Understand the use of quality controls

Assessment Criteria

3.1 Explain the purpose of user and non-user surveys
3.2 Analyse the relationship between quality controls and customer complaints
3.3 Evaluate the risks attached to the self-assessment on the quality of business performance
3.4 Evaluate the benefits of involving others in the management of quality


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