Unit 2 Communicating in a Business

QCF Level 4

Credit value: 5 credits

Unit Aim

The aim of this unit is to give learners an understanding of the role of communication in an organisation. It also helps learners to understand the importance of being able to communicate information effectively so that all decision making contributes to the achievement of organisational goals.

Learning Outcome

1. Understand the principles of effective communication in organisations

Assessment Criteria

1.1 Evaluate the appropriateness and efficiency of different communication channels and tools
1.2 Explain the use of vertical, lateral or networked communication channels and tools
1.3 Explain how the use of clear and correct language supports effective communication

Learning Outcome

2. Understand the role of communication in organisations

Assessment Criteria

2.1 Analyse the features of different models of business communication that support administrative services
2.2 Evaluate the strengths and weaknesses of an organisations communications systems
2.3 Justify improvements to an organisations communications system

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