QCF Level: 4

Unit 5 Managing Information and Knowledge

Credit value: 4 credits

Unit Aim

The aim of this unit is to give learners knowledge and understanding of the importance of managing the flow of information and knowledge in an organisation.

Learning outcome

1        Understand the need to manage information and knowledge within organisations

Assessment criteria

1.1 Analyse the main features of information management

1.2 Explain the relationship between data, information and knowledge

1.3 Analyse the concept of knowledge management

1.4 Analyse the benefits information and knowledge management brings to organisations

Learning outcome

2        Understand the role of ICT in managing information and knowledge

Assessment criteria

2.1 Describe the types and nature of organisational information systems

2.2 Explain how information and communication technology (ICT)

affects organisational communication

2.3 Evaluate how ICT can be used to disseminate knowledge throughout the organisation

Learning outcome

3        Understand the links between knowledge management strategy and competitive advantage

Assessment criteria

3.1 Explain the role and importance of knowledge for organisations

3.2 Analyse the importance of maintaining a learning culture in a changing environment

3.3 Evaluate how knowledge management strategies and processes facilitate and support organisational learning

3.4 Evaluate the relationship between organisational learning and competitive advantage

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