Unit 2 Communicating in a Business

QCF Level

Credit value: 4 credits

Unit Aim

1. Understand the principles of effective communication in organisations

Assessment criteria

1.1 Evaluate the appropriateness and efficiency of different

communication channels and tools

1.2 Explain the use of vertical, lateral or networked communication channels and tools

1.3 Explain how the use of clear and correct language supports effective communication

Unit Aim

2  Understand the role of communication in organisations

Assessment Criteria

2.1 Analyse the features of different models of business communication that support administrative services

2.2 Evaluate the strengths and weaknesses of an organisation’s communications system

2.3 Justify improvements to an organisation’s communications system

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