Unit 5: Meeting Stakeholder and Quality Needs

QCF Level: 5

Credit Value: 6 units

Unit Aim

This unit is about meeting stakeholder requirements to agreed quality standards and seeking improvements.

Learning Outcome

1. Understand how to identify stakeholders and their requirements

Assessment Criteria

1.1 Determine organisational stakeholders and their expectations
1.2 Discuss methods of meeting stakeholder expectations or requirements
1.3 Evaluate methods of communicating stakeholders’ requirements with team members
1.4 Explain processes for updating information on stakeholder requirements

Learning Outcome

2. Understand how to apply and improve quality standards

Assessment Criteria

2.1 Evaluate the meaning of quality to an organisation
2.2 Establish how to apply organisational quality policies and procedures
2.3 Determine how to encourage staff to contribute ideas to improving quality

Learning Outcome

3. Be able to conduct a quality audit

Assessment Criteria

3.1 Conduct a quality audit and make recommendations for improvement

Learning Outcome

4. Understand how to promote continuous improvement and change

Assessment Criteria

4.1 Discuss the concept of and need for continuous improvement
4.2 Evaluate work activities and identify areas for improvement
4.3 Determine a range of methods that can be used to encourage staff to contribute ideas for continual improvement

Responsive website designed & developed by
×

Company Registered in the United Kingdom.
No: 5919690 ~ VAT No: 899935332 ~ All fees exclusive of VAT
See more here

Responsive website designed & developed by