Unit 3: Managing Team and Individual Performance

QCF Level: 5

Credit Value: 9 units

Unit Aim

This unit is about the management of individual and team performance and how to improve performance.

Learning Outcome

1. Be able to identify and agree performance objectives for your team and individuals

Assessment Criteria

1.1 Explain the links between individual, team and organisational objectives
1.2 Identify the selection of individual and team objectives for agreement
1.3 Identify areas of individual and team responsibility in achieving objectives
1.4 Identify the need to create an environment of trust and support with others

Learning Outcome

2. Be able to assess performance against objectives and provide feedback

Assessment Criteria

2.1 Evaluate individual and team performance against objectives
2.2 Examine methods of feedback to individuals and teams in relation to their performance against agreed objectives
2.3 Examine the causes of conflict, and strategies used to minimise or prevent conflict
2.4 Explain recording systems for performance assessment for individuals or teams

Learning Outcome

3. Be able to provide advice guidance and support to improve performance

Assessment Criteria

3.1 Examine how the performance improvement cycle can support an individual and the team to improve upon their performance
3.2 Discuss the indicators of poor performance
3.3 Evaluate a range of methods that support performance improvement

Learning Outcome

4. Be able to apply the organisation’s disciplinary and grievance procedures

Assessment Criteria

4.1 Discuss the organisation’s disciplinary and grievance procedures
4.2 Examine the role of the manager in implementing both a disciplinary and a grievance procedure
4.3 Summarise key aspects of legislation to an organisation’s disciplinary and grievance procedures

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