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Terms & Conditions
Our Commitment to You - Your Commitment to Us
When you join us as one of our Online Distance Learning students, we will discuss and agree a schedule of studies, send you the essential study materials, and provide you with an experienced personal tutor who will support you by email and telephone.
We will expect you to be familiar with the requirements of the course, study enthusiastically, study the materials provided, complete the coursework assignments on time, work in partnership with your personal tutor, maintain agreed stage payments, and inform the school of any issues or difficulties you may have in progressing on the course.
Study Fees
Study Fees must be paid according to the payments schedule agreed when you enrol with us. Please note that this also applies during informal or formally arranged interruptions to your studies
Stage Payments
Standard arrangements
- Stage 1 Deposit - A 50% Deposit paid before a student is formally enrolled
- Stage 2 Payments - The balance of the study fees paid monthly, over the following 6 months
Individual Arrangements
Alternative stage payments may be agreed. Please contact Admissions to discuss available options.
UK Students - banking arrangements
UK Students paying by instalments are required to complete a standing order form for the payment of instalments. Failure to do so will result in the delayed despatch of study materials.
Late Payment of Stage Payments
Please note that students will not be allowed to continue their studies until stage payment fees are up to date.
Refunds
Refunds of Deposits will be made only if the student provides notice, in writing, 14 days prior to the starting date of the course, that they are unable to start the course. No refund of deposit or stage payments will be made if the student withdraws later than this. Outstanding fees must be paid in full. In addition, any student who withdraws from a course after the course has formally started, will be charged a Withdrawal Administration fee of GBP £150.
Cancellation of Course
Your statutory right under the consumer protection (Distance Selling) Regulations 2000, allows you seven working days, from the day after receipt of your first set of materials, in which to make a written request for cancellation. To avoid any misunderstandings emails or telephone cancellations are not acceptable and you must send the letter by recorded delivery.
We offer a refund on all paper based course as long as they are returned within 7 days via Royal Mail Special or recorded delivery in resalable condition and not marked in anyway, with an explanation of why you are not satisfied with the goods. After the 7 days have elapsed we cannot accept a course back under any circumstances and all the fees are payable.
Recovery of Unpaid Study Fees
Please note that:
- students who withdraw after they have officially started the course will be required to pay all outstanding fees
- stage payments must be maintained and paid on time as arranged
- if necessary, legal action will be taken to recover outstanding payments
- interest will be charged on late payments under the Late Payment of Commercial Debts (Interest) Act 1998.
Postal and Courier Charges
Initial Postal and Courier charges are included in the study fee, and paid for by BSBM Ltd when sending study materials. However, please note that if the study materials are returned to BSBM Ltd, due to: the student providing an incorrect or inadequate address, or the study materials not being picked up from a notified collection point, or the student changing address during the delivery period, the student will be charged for the cost of re-sending the materials.
Arranged Interruptions to Studies
Arrangements with Tutor or Student Services
During the course, students who experience personal difficulties can temporarily stop or delay their studies, for a period of up to 6 months, agreed with their personal tutor or directly with Student Services. An Interruption to Studies form must be completed to formalise this arrangement. However, any student failing to restart their studies after a period of 6 months will be deemed to have left the course.
Stage Payments Must Continue
During any informal or formally arranged Interruption of Studies, stage payments must continue to be paid, as agreed at the start of the course.
Un-arranged Re-Start of Studies
Where a student has not made formal arrangements or has not submitted an Interruption to Studies form, that student will be required to pay a re-start fee of between £150 and £200, depending on the course being studied.
Submission of Assignments
Where regular unit or module assignments are required, submission dates will be arranged between the student and tutor. However, unless special arrangements have been agreed, one unit or module assignment should be submitted at least every 3 months. For assignments linked to professional examination sessions, students will be informed by their tutor of submission deadlines.
Loss of Contact of Over 3 Months
Any student experiencing difficulty in maintaining their studies is expected to inform their tutor, and agree appropriate action. Should a student not contact the tutor or the school for a period of longer than 3 calendar months, that student will be deemed to have withdrawn from the course.
