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Unit 3: Managing Communications at Work
QCF Level: 5
Credit value: 5 credits
Aim
This unit provides the learner with the understanding and skills to manage communications to improve the flow of knowledge and information in the workplace.
Unit abstract
Effective communications are important for the success of any organisation, as they ensure understanding of, and involvement with, organisational policies, procedures and practices. Managerial decision making requires information to be communicated to interested parties so that they understand what is required of them and can act on it. Decision making involves different functional areas and their activities need to be synchronised to ensure they work effectively in contributing to organisational goals.
Communication is the means that enables this to happen. Communication also ensures that personnel are kept informed about what is required of them and how they contribute to the work the organisation. Communication provides a means of engaging and motivating staff. Managers need to possess and develop suitable communication skills to enable them to carry out their roles.
Organisations need to have effective communication systems to ensure correct information gets to those who need it, whether employees or customers, to enable them to take action and make reasoned decisions. Workplace communications systems need to be maintained and improved.
By considering the management of communications at work, learners will understand how it can enhance organisational activities.
Learning Outcomes
To achieve this unit a learner must:
1 Understand the role of communications in an organisation
2 Be able to manage interpersonal communication skills
3 Be able to manage workplace communications.
