Accredited by
Managing Customer Relationships Short Online Course
Development benefits
This course will help you to:
- understand how the power of the customer is increasing the demand for higher quality and service levels in every industry
- learn how an organisation should respond to the changing needs of its customers.
Summary of content
This course:
- analyses the changing needs and increased power of customers
- shows how organisations must be more sophisticated in how they deal with their customers
- examines new ways to profile, communicate with and deliver to the customer
- uses case studies to evaluate new techniques in market analysis, product and service placement and establishing fruitful dialogue with customers
- looks at innovations in the way organisations are presenting their goods and services
- explores how trends in globalization and communications technology are reinventing the supplier-customer relationship.
Study Time
Course Materials: 25 hours over 8 weeks
Background Reading: 30 minutes per week
Suitable For:
Team Leaders, Supervisors, First Line and Middle Managers who wish to gain a foundation of knowledge of Customer Service and contribute to the successful obtaining and retaining of customers.
Consultants, Owner Managers, and Customer Service, Sales, Marketing Specialists who wish to increase their knowledge in this area.
Certificate of Achievement
An optional Certificate of Achievement is awarded to those students who wish to complete a course assignment, assessed by one of our tutors.
Study Fee
£195 GBP
Please click here for payment methods.
Further Studies
If you are interested in this course as part of a Management Studies qualification please inform us of this when you complete the enquiry form
